Can the VA refuse to treat a 100% service-connected veteran citing their case as "too complex," and also refuse to outsource them for care?

My heart goes out to you...BIG TIME!
We fought for 50 + years for bennies from the results of the Viet Nam War & Agent Orange use. Know why...!?
It was deemed a Police Action" & NOT a "war", so in the VA's eyes, we didn't "deserve" medical bennies. With all our fighting the system...we got what we deserved & died for.
DON'T EVER give up or give in. You were taught to fight for your life, keep doing what you were trained to do. You'll get it. Yell Loud & Speak out!
Sure, it will be tiresome and sometimes seem lost. but YOU WILL OVERCOME.
Remember, "the squeeky wheel gets the grease".
We've come a long way upwards since Trump's been in office in getting our bennies.
Keep on praying & fighting...we know who really ends in the end...and it's NOT them.

Okay. Start at the lowest point and climb up. So patient advocacy is the first step. Don’t expect much from them. This I think for you would be a check the box kinda thing. Then contact your states VA. They may be able to do something. Then contact your states district representatives either your state district senator or state house representative. After that go to federal. I would state with my district House of Representatives Congress person. Then I would contact my state senators and the White House. You may also contact the committees that watch over the VA. Do them all simultaneously so as no one can get blind sided.

I work for the VA and I'm also a disabled Vet. I've never heard of this happening any where and it definitely not right. Have you tried working with any of the service organizations like the DAV, American Legion, or the PAV?? I would try all of those.

I’m not sure of VA refusing to take care 100% service-connected veterans. However, heard about dealing case-by-case issues when it comes taking care of veterans. I, for one contacted a Senator in my State of supporting and personally handling mine case. However, every Congress as well as, a Senator do not have the specialty to take care of Military Active Duty, Retirees, and Veterans. Unless, they have walked a mile in your shoes. My advice keep pursuing the issue, don’t give up. Furthermore, this information came the Department of Veterans Affair this week on Resume C&P Exams and Disability Compensation 9-23-20, and VA.gov, blog. July 29, 2020. Good luck!

Keep bothering your Senators from your state as well as your local congressman/woman. Write the Prez. You only contact them once, you may be ignored. Be a thorn in their sides. Contact your local TV station about how the VA is screwing you. The TV station can put a bad light on the VA. If it bleeds, it leads. Remember be a pest, the squeaky wheel gets the oil.

Whenever I have a a severe problem with my local VA (where nothing has been done) I send a letter and/or email to the Secretary of Veteran Affairs at the White House. It has always worked.

What is the White House VA Hotline?
The hotline’s pilot began under direction of the Veterans Experience Office on June 1, 2017, and entered phase two on October 15, 2017.
White House VA Hotline:  [login to see] .
Calls are answered by a live agent 24 hours a day, seven days a week, 365 days a year.  The hotline is staffed by more than 60 agents who have had extensive training on VA programs and services.  Most of these agents are a Veteran, military family member, caregiver or a survivor.
The White House VA Hotline conducts immediate warm hand offs for at-crisis risk Veterans needing the services of the Veterans Crisis Line.
Trends identified by the hotline will be used to rapidly respond to systemic inefficiencies and empower VA employees to resolve Veteran concerns quickly.
Veterans should continue to use existing VA customer service hotlines:
* Health Care:  [login to see]
* Benefits:  [login to see]
* Veterans Crisis Line:  [login to see]
* MyVA311 (other):  [login to see]

I’d ask for a referral to a VA that does offer that surgery, with 100+ hospitals they do it somewhere if not local if your 100% it shouldn’t be a problem. I live I. upstate NY and had a friend who needed spinal surgery and he went to Bronx VA for it

The VA can, and has, refuse to treat or acknowledge anything they so choose.
I got out 23+ yrs ago with a disability rating, service connected, and the VA refused to pay me for 5 yrs. My attorney sent in request after request, citing the VA's own processes and procedures, and they refused. Finally, a retired Coast Guard CWO-4 at TROA heard about my situation and wrote the VA rep a "personal" note, threatening to go to the local news station. I had my money in under 30 days.

sOMETIMES WE HAVE TO TURN TO OUR OTHER INSURANCE RESOURCES (MEDICARE) for convenience and a second opinion. A second opinion is the way to go always!! B.Dott LPN