Posted on May 9, 2020
SSgt Lisa J. Markland
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I have a pretty 'complicated' medical case but the VA continues to refuse at times to even consult with me despite internal VA referrals for the consults. They also refuse to refer me to anyone who possibly CAN help-- or the Mission Act options don't have any providers for the care needed within hours of me. Then they refuse to cover many of the meds that outside specialists suggest, costing me >$3,000 per year out-of-pocket. Is this OK at any level and would anyone have any suggestions for how to get the needed care? This way preceeded COVID-19 issues but continues despite it. I've been told the doctors won't even agree to a telehealth or video health consult at the VA across a few departments and programs. I'd already involved a senator's office a few years back and have made almost no progress. Help, please?
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PO3 Michelle Tremblay
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Have you contacted Patient Advocate, If so, have you tried You can file a complaint with the VA by:
Calling the VAOIG Hotline at [login to see]
Calling the VA fiduciary program at [login to see]
Calling the VA toll free number at [login to see]
Calling an EEO counselor at 1-888-RES-EEO1 ( [login to see] ), or 998, they will get you where you need to go to get assistance, it's not just suicide line.
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SGT Roger L Holle
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Write a letter to your Congressman, at all levels. As SPC Richard Zacke says, the WH, and that staff, and yes it can and will be covered, most likely. I had a double lung transplant 20 years after separation from service and the name brand meds that are recommended from Duke are getting the pushed down to the basic meds that VA is willing to pay for NOT what DUH is wanting their transplant patients to take. Talk to your Representatives, Senators, and all the other ilk on the Hill to get the Health Care PROMISED/Contracted to you and me.
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Sgt Ron Bowen
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I presume your case is not covered unders the PACTAct, SE or SWAsia. High profile issues getting due attention.

I agree, if your senator was no help, write the POTUS & cc your states senators, particularly if they will be running for office soon. It seems as though once political interest is shown, nothing is to expensive or to complex.
SSgt Ron Björklund
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Write to congressman
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SSG Richard (Rick) Dana
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I say write or call your States Representative and Senators see if they can help!
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SPC Richard Rauenhorst
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I hate to say this, but you might have to find another VA, But I will tell you that when I did not like something I contacted the patient advocate. He was very helpful. I called a different VA for my brother had he got help right away. Sometimes you really have to make certain you are heard.
I wish you the best of luck. You have earned the help you need.
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SMSgt Bob W.
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This is an easy issue. Get all your documentation make two copies [one for you and one for your Congressional Representative. Make an appointment with said Representative military liaison and go from there. PS: Do you vote? Also, the option you don't like--MOVE.
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SMSgt Bob W.
SMSgt Bob W.
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PS: I have known people who experienced medical issues whereby they were not anyone able to correct their issues locally; thus they has to travel approximately 200 miles and actually rent an apartment for six months. With testing, surgeries, post-surgery treatment it was five months, three weeks before they were released. Guess who the insurance, VA, and Medicare don't cover the apartment.
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Sgt Melinda Pamphrey
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My opinion is that the VA should Never refuse to treat any veteran no matter what your disability level. The VA is there to serve veterans and take care of us, as they like to say their motto is from Lincoln, to serve him who has served and his family.
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SFC Aubrey Campbell
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I am 100% plus for cervical, thoracic, and lumbar spine. VA in Houston said that surgery was not an option. I dismissed myself from their presence and vowed to never return because of incompetence. Please find yourself a private neurosurgeon to have any surgeries done. I have two back surgeries and one neck surgery. Still have pain and limited movement, but all is well with my soul!!
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SGT Erick Holmes
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I wish I could help you out and give you a straight answer but with this one I can not. I'm sure there is more to this than we know and I am not expert in this area. I'm sure someone out here will be able to help you.
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SGT Kevin Weck
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Contact your local congressional office and start an enquirer you will be amazed at how fast the become more attentive. But don’t stop. And then after contacting your congressperson take the same letter you sent them and take a copy to the patient advocates office letting them know what you sent out.
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SGT Ammunition Stock Control and Accounting Specialist
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Sounds like either a lawyer needs to get involved or a letter needs to be sent to your congressional representative/White House.
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SSG Rob Lawrence
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I would contact the Disabled American Veterans (DAV for short) and tell them your problems. This organization has direct access to the VA and you can basically hire them to act on your behalf. Unlike a Senator’s office, the DAV has people knowledgeable and able to confront the VA from an area of experience. The DAV representatives can go fact for fact with the VA. Most Senator’s office have staff members that only touch the surface of the VA. The DAV is almost like a lawyer representing you to the VA. I have seen them cut through red tape faster than any veterans organization I know. Good luck with your problem. I hope the DAV gets to bottom of your situation and gets you the help you need.
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Sgt Barry D.
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I am not sure how the V.A. even stays afloat.
I am NGB22, nothing but active duty...and that extra weeks/months stuff on top of that. 6yrs 5mos 21 days.
I humored the enrollment of V.A. as it was a correct thing to do (I am line of duty disabled, war time, decorated, blah blah blah)
By their own math, any one of my 3 subjects of death imminent are 100% disabled for each problem.
I am the "version" of disabled that got SSDI with no arguments... no questions. While still enlisted.
it has been 27 years of peace with SSDI. I even got some dental eventually (my events exploded my teeth- one of my "cute" disability extras.) A humana card with an extra little free budget. Free ride programs, low income housing, etc etc.
Real dieabled, and real complex, can get a real simple answer.
V.A. can go to hell.(it is there already)
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SPC Thomas Bourland
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They can and often do something to consider there is more than one v.a by this I mean we have va medical and dental we also have pension and compensation as well as education and then there us the bane of any veterans existence the v.a bean counters that balk at paying for a Tylenol. I encountered this in my facility when taking a patients vitals the patient was on his phone with the v.a and they did not want to have his surgery done in the community as the cost was rather large. They went on to suggest that the v.a could perform the procedure... I laughed the closest v.a hospital to me has botched so many knee and hip replacements and this fellow needed repair work done to the aorta, I might use the v.a for a cold or the flu but cardio vascular surgery that a big ole nope. Others have suggested a white house letter but as a minimum contact your senator they all have a staffer that deals with v.a related issues
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PO1 Janice Ritz
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I would start by contacting the patient advocate. If you get no response or don't like it, go to your State Representative (in congress) in person, with a certified letter, or email (different states treat veterans differently, so choose wisely). If that doesn't work, write to both of your Senators via certified mail. Finally, the last step is to write the President. If all this does not work, I suggest hiring a lawyer and requesting a medical review before a judge. You may end up at the Supreme Court, but you won't be alone by this time (bc you're not alone in this fight). Good luck!
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SN Russell Helberg
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of course it all started at the rifle range with the M1 garand and the 1911 in may of 1962--russ
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SN Russell Helberg
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i have severe hearing loss from lightship dutys before hearing protection was the norm. F2T foghorns can be heard up to five miles away and further. needless to say ringing is the silent loudness nobody else hears. i am a 70%er but wont push for more because of the fact you talk about.--russ
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CPT Ken Hayes
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I have heard that actually, it is more effective to write to FLOTUS (First lady). I am not joking. Her staff is less busy and sometimes the first lady takes a personal interest in requests received.
In any event, best of luck and wish you health.
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