Posted on Dec 21, 2019
CPT Infantry Officer
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Im a senior Captain just selected for command. We will be having our Change of Command ceremony in a few short weeks, and after speaking at length with the outgoing commander, the atmosphere and morale of the unit as a whole seems to be in the toilet. One of the major issues that I can already see is the outgoing telling me how my 1SG is weak and was really only selected because of lack of options. My NCO Corps in the company seems to have no knowledge or legitimacy with the lower enlisted and it seems that all around the unit is hurting. A major blow to the company was the re-structuring of the battalion and the companies. Because of this, the company was effectively cut in half, losing its most experienced NCO's in the aftermath. How can I, as the incoming commander, effectively boost this company and get this NCO Corps, and more importantly the 1SG, back into fighting shape and prepare this unit for success in upcoming missions?
Edited 6 y ago
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MAJ Bryan Zeski
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Don't come into the Company with a preconceived notion about what is or isn't the problem. Take what the outgoing guy is saying with a grain of salt. He's on his way out, maybe he's had a rough time with the 1SG. But, the fact that he's leaving you with what he considers a unit that's "in the toilet", when HE is ultimately responsible for that as the Commander... well... consider the source.

Have an interview with the 1SG - one-on-one - not to find out what's wrong with him, but to get a candid view from his side of the story. When you get there, do a Command Climate survey - or, better yet, see if the outgoing Commander will do one on his way out.

DO NOT GO INTO THIS COMMAND THINKING YOU HAVE A PROBLEM TO FIX. Assess the situation once you are in the seat. Talk to your NCOs. Talk to your Soldiers. Let the outgoing Commander go in peace and look forward, not backward. You can't change what's done, but your attitude will set the tone going forward. Be positive, build your company, build your team and show your Soldiers you care about them first.
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1SG Jack Crutcher
1SG Jack Crutcher
>1 y
I think the out going commander has already poisoned you going into your first command. Now you will always be looking at negatives instead of positives. I read a lot of helpful comments. The only thing I will add is if the company is not up to your standards after a fair evaluation period don't try to make it change over night. Talk to all your subordinate leaders about your expectations. You can also talk to the experienced company cdrs to the left and right of you. Congratulations and good luck.
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SGM Chief Executive Officer (Ceo)
SGM (Join to see)
>1 y
CPT (Join to see) - Don't just see where the 1SG sits - see where your entire NCO leadership team sits and how it's performing. That's the responsibility of the 1SG and your Platoon Leaders and Section Leaders. Get a sense of their performance as a group, not just of one person in the group to start.
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SGM Chief Executive Officer (Ceo)
SGM (Join to see)
>1 y
MAJ Zeski gives very solid advice here. Forget what the outgoing commander says - that's old news. You're in command now and everything has to begin with your eyes. Maybe the 1SG is a total dud, or maybe the outgoing commander just never gave him good guidance, all the resources he needed, or followed through with any promised counseling. You'll never know until you get in there and do what you need to do - then you can do an honest assessment. This should be one of the best jobs you'll ever have in the Army! My time as a 1SG was one of the best ever - mostly because I had great company commanders for almost all of that time. Get in there, enjoy yourself, learn about your soldiers and your mission, and have a GREAT TIME!!
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SGT Harry C Miller Jr
SGT Harry C Miller Jr
>1 y
Good Vibe's can mean a whole lot, good response MAJ Zeski, Sir !!
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LTC Wayne Brandon
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Edited 6 y ago
Cpt D K - You have your work cut out for you and it likely will be neither easy or pleasant.
You do not say in what areas he is weak or if he is simply not a leader or has no desire to lead.
Therefore I suggest you give him several simple tasks and one quite complicated and watch his behavior measuring his performance against the current leadership model to determine where he misses the mark on those points. This can also be used to either validate the opinion of your predecessor or debunk it. (Sometimes an SM will not perform well if the senior leader is toxic - although that should never be an issue with a first shirt)
Bring your training officer / XO into the conversation to learn what they have observed and when you have witnessed and heard enough, bring the matter to the SGM to get their opinion on how to best approach the problem so as to bring your FSG into compliance for retention purposes.
Somethings are considered "Sergeants Business" and are better left to the NCOs to sort out and the SGM may well tell you "Leave it to me, sir - I"ll handle it." I've known of such cases and it works reasonably well. Frankly speaking, I'm wondering where the SGM has been on this issue - perhaps he was told not to get involved and that is something to consider as well.
At any rate, it may come down to replacing him and letting the Army take care of the matter for you.
There is a great deal to consider here and I hope this will help you in one way or another.
Good luck with this.
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CPT Infantry Officer
CPT (Join to see)
6 y
Thank you for the advice sir, it has definitely given me some things to think over. I agree that one persons opinion only goes so far, and I haven't yet had the opportunity to speak with anyone else in the unit regarding the issue. If nothing, the suggestions you've made have given me a general direction to aim at and see what I can determine for myself.
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LTC Wayne Brandon
LTC Wayne Brandon
6 y
CPT (Join to see) - Feel free to post a result so we can see how it went for you and your FSG. I really am interested in knowing the outcome.
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LTC Ray B. (Ret)
LTC Ray B. (Ret)
6 y
Addressing any issue of competency of a 1SG and their development is best done in hand with the SGM.
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MSG Danny Mathers
MSG Danny Mathers
6 y
Sergeants Major do not rate First Sergeants. My experience back in the day was weak CSM were ignored by their commanders. The same applied to Company Commanders. You have to become a team which you tell your First Sergeant what you expect of him and ask him what support he needs from you. You need to put the fear of God with the all your NCOs if you want to square your command away. You have the power of UCMJ and the ear of your commander.
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LTC Jason Mackay
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Edited 6 y ago
CPT (Join to see) I would pursue this route:
- sit down with the CSM and have a fact finding conversation about your 1SG and what has been going on. Do this before you take over if at all possible. Three things: if you have to relieve the 1SG, you'll need the CSM on your side. If he isn't, your going To have to work with who you have. second: there may be something you are not being told that is key to your situational understanding. Finally, if you engage with the CSM in a developmental/collaborative way, you'll likely pick up an ally and cross off your list someone you'll have to battle. It may also set the stage for the flow of the right NCOs to your formation.
- you need a long term operational goal to focus on to drive what follows. This should come from mission or mutually with the BN CDR.
- set clear, easy to understand expectations of soldiers and NCOs in your command philosophy and initial counseling. Aim for the elegance of simplicity in straight forward easy to remember things YOU believe, not that sounded good in someone else's philosophy. Do this off the bat. Brief your 1SG one on one, explain you need him on board. Then brief your officers and your 1SG off to the side. Fuse your relationship with the 1SG. How much of your 1SGs weakness is tied to crap support and being written off at the jump? If he fails, at least you gave him the benefit of the doubt. Then just brief the NCOs. Then you do a Company level roll out of these things. By doing this, you let the NCOs and Officers be in an environment to ask questions and get clarification without the rank and file there. It sets conditions so when Joe starts asking questions of the NCOs, you are all one voice.
- issue orders and intent. Give it to Officers to see through, but make it clear what things you expect NCOs to supervise and execute. Build their confidence and ability in small things and turn up the intensity, accountability, and feedback as you go. You don't walk into the gym for the first time and bench 450. You have to build leadership muscles.
- the immediate way to build credibility for NCOs is to show they care. They have to build soldiers and help them solve problems. A soldier problem that they help solve is the single best opportunity to build that trust and credibility. Opportunity for your First Sergeant is to build a NCOPD program that works on skills, knowledge, and abilities of getting soldiers to the right resources to enable them to solve their problems, and follow up, and follow up, and follow up.
- the next biggest source of NCO credibility is making them technically/tactically proficient. Your First Sergeant should be certifying them on soldier skillls and ensuring they are squared away. Checking that they know how to train soldiers in the same. Once you have a solid base of 10 level skills, start getting the NCOs proficiency at Squad, then Platoon Level. At the same time your Officers must be doing the same. Sometimes just as Officers, sometimes as a team building with their senior NCOs.
- you'll have to figure out when you start collective training and exercises. Tough and realistic training is a huge morale builder. Follow it up with disciplined AARs and recovery.
- look at taskings as an opportunity to build mission competence, planning capacity, problem solving, and NCO expertise and confidence. Give a young Sergeant a mission and some resources and have them Plan and execute. Do the same with your LTs with additional duties and larger taskings.
- Pair and officer and an NCO for all additional duty areas. Same reasoning. Even the grind of a CIP can build capability and capacity while ensuring readiness.
- focus on the METL and readiness. The BS before, was the BS before.
- what you want to build is a reputation for your company being competent, exercising disciplined initiative, and generally squared away. When your soldiers see they are more squared away than others, they'll start believing it, and morale will improve. Keep throwing challenges right on the edge of their capability so they can do it, but it will be a stretch.
- seriously get all your systems and processes to a B plus. Delegate as much as you can and spend time looking forward.
- a lot of success in company command grows directly from taking care of soldiers, building NCOs and officers worthy of being stolen by BN, doing routine stuff routinely, and being able to actually do what you say your company can do.
- unless you follow up and check on things you'll get yep'ed and nothing will change. Hold leader's feet to the fire. Follow up, schedule it on your calendar.
- Soldiers need to see you as someone who cares, but is tough, competent, practical, and takes no shit. But you have to be your authentic self. You can't play a part for 12-18 months.
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CPT Aaron Kletzing
CPT Aaron Kletzing
6 y
Another amazing piece of advice from the great LTC Mackay — always spot on
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LTC Jason Mackay
LTC Jason Mackay
6 y
CPT Lawrence Cable - great build, thanks
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CPT Lawrence Cable
CPT Lawrence Cable
6 y
LTC Jason Mackay - It's been my experience with CSM's that the first question they will ask is what have you done to address the issue. Not having all the boxes checked can get you a long conversation with the CSM and a heart to heart with the BN CO over your leadership and problem solving abilities. There is always the chance that the former CO was toxic and that he was the problem. I've personally experience that side of things and if that's the case, you can bet that the CSM knows about it.
I went through a Company Commander that had the knack to piss people off almost immediately, Officers and NCO's. It all washed out eventually, but it made operations hell while he was there. I strongly suspect that the CSM has a lot to do with his early removal.
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LTC Jason Mackay
LTC Jason Mackay
6 y
CPT Lawrence Cable great examples of what I was alluding to in the part where you sit down with the CSM.
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How does an incoming commander deal with a weak 1SG?
SGM Erik Marquez
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CPT (Join to see) Start with Trust but verify.
Perhaps the entire issue is the out going commander. so trust what he is telling you, but dont act before you verify .
Perhaps the outgoing commander is a micromanager, which of course never works, and thus the company fails, he of course blames "them" for the failure.
Perhaps the company just needs leadership, trust, empowering the NCOs and PLs with a tasks, supporting their needs in both knowledge they lack and materials needed to be successful.
My advice..... listen to everyone, change nothing going in unless its unethical, immoral or illegal.
Trust , but verify, then after personal observation make changes as needed. They may surprise you or qualify the outgoing commanders comments, either way, the plan and needed changes will clearly present themselves.
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CPT Infantry Officer
CPT (Join to see)
6 y
I have had experience with a micro-managing CO during my XO time, and I can attest first hand that it drove morale down lower than I've ever seen elsewhere. That CO removed the trust of her subordinates and effectively castrated their ability to lead and make decisions. I absolutely see how that could possibly be an issue in this case. Thanks!
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SGM Erik Marquez
SGM Erik Marquez
6 y
CPT (Join to see) - And that was just a single "Could Be". As you seem to be aware of, it could be one or many other reason, or none at all and it is the 1SG .
My main point was,,,confirm what your told by the outgoing CDR. He could be correct, he could be honest, but mistaken, he could be one of those that is just an ass and was simply not ad enough to be relieved.
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CPT Aaron Kletzing
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I have nothing more to add beyond what others have said — but I just wanted to note that I love seeing threads like this. This is why we started RP in the first place...
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CAPT Kevin B.
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I heartily second LTC Wayne Brandon's Motion. Determine what your consequence management plan is. Not big homework. When you talk to the XO, your E-9 SEL, and don't forget OPS, find out where, how, and why the Skipper is driving the Command. What are the big rocks that you and your NCOs need to pay attention to etc. Find out what the upline level of support or lack of it will exist. Find out what if/then actions will be supported. One thing being a senior O-3 is you're being flicked the duty booger. That can be by design (compliment). How you deal with it will be judged. Low external overhead that results in slow but measurable improvement may be better than churning the system in the short term. You'll get a sense of what level of tolerance and amount of rope you'll have. Don't hang yourself over it. Now you probably ask, why Ops? Ops will have an ongoing judgement of where your Company hangs in the balance vs. the other companies. Whatever the negatives are, you'll want to change that mind too. Your CC peers should be willing to give you some success pointers which are consistent with the mission and Command culture. Finally, just remember the toughest jobs are first line leaders. You're second line. You must make sure your PLs are supported and their NCOs are not running over them. You can't do it by yourself. I had a senior O-3 job where I followed an Alpha Hotel. Lots of things to clean up to get people looking forward to showing up the next day. It takes time. You may think there isn't much credit in house cleaning, but good O-5 Skippers will typically have more interest in that vs. finishing something a day early. Good luck son.
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LTC Wayne Brandon
LTC Wayne Brandon
6 y
A mighty fine response to the question, Captain Ball!
If you had responded first, I may not have even written mine. LOL
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CPT Infantry Officer
CPT (Join to see)
6 y
This really is a great response sir. I really appreciate the time and thought, I'm taking in the suggestions by all, and what I'm really getting from just about everyone is that working with the O-5 and the E-9 (and the Joe's too!) is really going to pay dividends in the long run. I agree that we need to have strong PL's supported by strong NCO's. I really hope to build that culture in the company and get us back into a great spot
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CAPT Kevin B.
CAPT Kevin B.
6 y
And if things go well over the next 6-9 months, some may be asking why the hell aren't you an O-4 yet. Remember, like O-1, gold attracts shit. The ensuing challenges will have many more moving parts.
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LtCol Robert Quinter
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Edited 6 y ago
What an opportunity! It sounds to me like you've talked with an outgoing who couldn't handle the unit. He says he lost all of his experienced (favorite?) SNCOs and as a result his unit's "atmosphere and morale" is in the toilet. If there is anything an incoming CO can impact immediately and show significant changes in a short time it is atmosphere and morale.
Yes, there are weak NCOs and SNCOs, but they are in the minority and it sounds to me that you've been sold a bill of goods by an outgoing who expected excellence to be generated from the ground up by others instead of him enabling and developing it.
My first step would be talking to the 1SG; not about the outgoing CO's opinion of him or his opinion of the old CO, but about the unit's status. I assume you'll have briefing from your senior; compare the 1SG's opinion with your senior's opinion and share appropriate portions of that briefing. Then work with him on a plan to bring your unit to where you want it.
The outgoing CO has categorized your people as the second class vestiges of a good unit. That's BS. Nothing can cause a unit to underachieve as quickly as a CO who believes and demonstrates such an attitude. Most of your people want to be proud of their unit, have the same basic training as those who were transferred out, and just need a leader who doesn't consider them second class and will give them the opportunity and leadership they need to prove their excellence.
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CPT Infantry Officer
CPT (Join to see)
6 y
Great words of advise sir, one of the first things on my agenda is to have a sit down with the 1SG to see where he thinks the unit sits and what his assessment of the unit moving forward looks like. I've only got one side of the coin as others have said. I'm a police officer on the civilian side and an adage of that profession is that every story has 3 sides. Yours, theirs, and the truth.
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CSM Charles Hayden Passed 7/29/2025
CSM Charles Hayden Passed 7/29/2025
6 y
CPT (Join to see) Have a nice long chat w/ the 1SG in a relaxed atmosphere where discussions will not be overshadowed by any interference.
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CSM Darieus ZaGara
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This is something you cannot do on your own. First, take command assess as you have been trained to do. Put out your goals and objectives to your leaders. Watch how the Company responds you your orders. Then assess whether if not the 1SG is weak. Sometimes Commanders are poor leaders. If the Company is broke, it would indicate that the Command Team may have been weak and your predecessor has failed in his responsibilities.

If after your initial assessment you believe that the 1SG is weak, seek the council of the CSM, and the XO. If the Company is broken they should know.

It is true that a poor 1SG can have a negative affect in a unit, but he can’t break it alone. Again, ask yourself why the outgoing admits the unit is broken but points the finger in every direction but his own. Ultimately, It is the command Team that makes it breaks units, not one or the other. Thank you for your service, you got this!
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CPT Infantry Officer
CPT (Join to see)
6 y
I completely agree, a full assessment and conversation with the 1SG and the XO and PL's is one of my first tasks on my list. Thank you for your input!
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SFC Casey O'Mally
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I spent most of my senior NCO time in staff positions or as a PSG, but I also had some fun playong 1SG here and there. A couple of thoughts from the "weak 1SG" side of things.
As that 1SG, I would ask of you to do EITHER one of two things. 1) Tell me what you want to happen and let me figure out how - but don't get mad if I don't do it "your" way (obviously, legal, moral, ethical constraints apply). OR 2) Tell me what you want to happen AND how to get it done.

When I was most successful as a PSG or as a 1SG, I had an Officer who followed that mold. When I ran into trouble, and became a less effective (I won't say inneffective) leader was when I had an Officer who wanted things done a certain way, but never communicated that. It leads to frustration, and it erodes my credibility, as my subordinates see that I (or we) have to keep re-doing tasks because they weren't "right" the first time.
I am not saying that this IS what happened between the outgoing and the 1SG, but just some food for thought.

And it is OK to specify some things and not others, 1SG should be flexible enough to accept both modes.

Once you have established 1SG's priorities, however, you need to be generous with both your support, and your feedback. If he isn't getting it done, let him know. Sometimes the problem is that he thinks he is doing great, because no one had the intestinal fortitude to tell him otherwise. A 1SG should never NEED a swift kick in the nethers to get them jump started, but sometimes it happens.
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CPT Infantry Officer
CPT (Join to see)
6 y
My philosophy on orders is unless I specify that it has to be done this exact way, you are a leader and an intelligent person so you can figure out how to get it done. I've never been one to say "get this done just this way, or else I'll make you do it again." I've always trusted that they have their way of working through things and can figure out how to execute their orders.

Its been mentioned several times that giving him tasks to complete is the best way to see if he truly is as the outgoing says, or if its just a difference of opinion or personality. Your input is very much appreciated, I always enjoy hearing from the NCO's here to get their opinion, thank you
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LTC Lee Bouchard
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CAPT. B, LTC. Brandon and LTC. MacKay have all made excellent points and good advice.
I have had to remove a CSM and a 1SG. Don't take this route if you can possibly help it.
Spending time with the CSM is a good first step. He have be aware of the situation and may be waiting to speak to you about your 1SG. when you take over your new command. I would also
get one-on-one with your 1SG. and make it a social get together Q and A. Try talking about subjects
that are not work related. See how he responds and get an idea of his reasoning and thought process. Later publish and post your Command Philosophy including your expectations of your NCO's and enlisted people. Your 1ST. can get directions from this source as well

Likely you and your 1SG. will have sit down together and talk about his performance. Be very positive
but give firm directions. Measure his performance. A good question is to ask at some point when together is: "Is there anything I can help you with or Do you need my help with anything"? If his performance has not improved over a reasonable period of time. More formal counselling may be necessary. If so, document well each session.

Take Care, good luck and have a wonderful season.
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