Posted on Jul 18, 2017
If you started a new job with a retired 0-6 as your regional manager, how would you handle being embarrassed in front of them?
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I started a new job. I was thrown in the fire and immediately audited by corporate. I was then thrown under the bus due to lack of training. I found out my auditor is a retired Marine Colonel. I'm furious, but don't know what to do.
Posted 8 y ago
Responses: 18
First and foremost, forget the military ranks. That was in another life and in another time. Put it out of your head entirely. I know it's tough but you have to change mental gears to fit your new reality.
Now focus on your corporate management structure. What influence and management authority does the Regional Manager have over your position. Is he your direct report, two tiers up, lateral, etc? If he is not in your direct reporting chain then forget him. Focus on those individuals who do impact your position. Have you met with your direct report manager to discuss the audit? Use the audit to your advantage to justify the training you need and to leverage your manager's support for getting you that training. If your direct report is the Regional Manager then he has no ground to stand on, other than to get you the training you need (as he is the one who highlighted the problem).
Document your meeting with a professional and polite follow up email that recaps your conversation and discussion and reiterates the audit stating that you needed Training X-Y-Z. Turn the audit to your advantage and get the training and support you need.
Remember, he was a Colonel. You were a Sergeant. Now you are both corporate cogs. Just make sure you understand how the gears in your corporation turn, and which other cogs you come into contact with to make the corporate machine work.
Best of luck and good hunting!!
Now focus on your corporate management structure. What influence and management authority does the Regional Manager have over your position. Is he your direct report, two tiers up, lateral, etc? If he is not in your direct reporting chain then forget him. Focus on those individuals who do impact your position. Have you met with your direct report manager to discuss the audit? Use the audit to your advantage to justify the training you need and to leverage your manager's support for getting you that training. If your direct report is the Regional Manager then he has no ground to stand on, other than to get you the training you need (as he is the one who highlighted the problem).
Document your meeting with a professional and polite follow up email that recaps your conversation and discussion and reiterates the audit stating that you needed Training X-Y-Z. Turn the audit to your advantage and get the training and support you need.
Remember, he was a Colonel. You were a Sergeant. Now you are both corporate cogs. Just make sure you understand how the gears in your corporation turn, and which other cogs you come into contact with to make the corporate machine work.
Best of luck and good hunting!!
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Col Jim Harmon
Not really. Just be professional. Do your job better than they do theirs. You'll own them in short order. S/F
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SSgt Bruce Locke
I am in full agreement with Col. Harmon. In his military life, your retired Colonel knows that good NCO's make the military work like the fine tuned machine it is (most of the time). I am sure he knows the same applies to the civilian world also. Take the negative evaluation as a learning opportunity and be the Marine that you are and address every issue that was noted and make every effort to correct the problems. If you are given the opportunity to rebut your evaluation, do it respectfully and professionally, noting the need for training and experience. Don't point fingers at anyone, or make excuses. You will do fine. Good luck, and Semper Fi.
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Not really enough information here to provide a detailed answer. In the private sector, the retired or reserve rank of a person is not relevant. You need to put your rank on the shelf with your other memorabilia from your time in the Marine Corps. I hope the colonel has done likewise.
You now need to focus in your private sector job. Analyze the situation (failed audit) and take action to correct the problem (get trained). A good auditor will provide comments on how to fix each problem they discover. Review these recommendations and develop a plan to implement them in your work area. Discuss with your supervisor. If your supervisor isn't the colonel in question, then let your supervisor deal with the corporate higher-ups. If the supervisor is the colonel, he should be glad you're taking the whole audit thing seriously and proposed solutions.
Another thing in the private sector is profit motive. I'm guessing you aren't responsible for profit/loss yet. The retried colonel might be. Be sure your plan to correct audit deficiencies keeps customer relations in mind and helps control costs.
Taking positive steps to correct the problem is more likely than any other course to keep you employed and help the company in the long run.
You now need to focus in your private sector job. Analyze the situation (failed audit) and take action to correct the problem (get trained). A good auditor will provide comments on how to fix each problem they discover. Review these recommendations and develop a plan to implement them in your work area. Discuss with your supervisor. If your supervisor isn't the colonel in question, then let your supervisor deal with the corporate higher-ups. If the supervisor is the colonel, he should be glad you're taking the whole audit thing seriously and proposed solutions.
Another thing in the private sector is profit motive. I'm guessing you aren't responsible for profit/loss yet. The retried colonel might be. Be sure your plan to correct audit deficiencies keeps customer relations in mind and helps control costs.
Taking positive steps to correct the problem is more likely than any other course to keep you employed and help the company in the long run.
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Lt Col Jim Coe
Sgt William Biggs - I see in your later posts that the problem was with your co-workers. This doesn't really change my recommendations. Your should discuss the recommendations with your peers before going to the supervisor unless the atmosphere is very toxic, meaning they will only try to undermine your efforts. Remember there is an informal leadership network in any organization. You may find one of your peers is really in charge of things instead of the supervisor. This happens with greater intensity in private industry because there is little official rank structure.
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Sgt William Biggs
Lt Col Jim Coe - I sincerely thank you for that. I'm so used to a hierarchy that I didn't see the forest due to the trees
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It's hard to give advice without the details of your situation, and what getting thrown under the bus actually means in your situation, how long you are in the job, what your job is, etc. but in a general sense, it sounds sort of like the situation when an officer takes command of a company, and a week later gets an IG inspection. While the new commander takes the hit, everyone realizes that he could do little to affect the results.
But it does give him a great opportunity to develop a plan to fix the deficiencies and look like a superstar later. So if your position was responsible for poor audit results, own it. Don't make excuses, just come up with a great plan to fix things. Keep your discussions focused not on what went wrong, but rather how they will get better. And if that plan needs to include additional training for you, put that in the plan. But don't stress the point that you weren't properly trained for your position. Because that could come across as why did we hire an unqualified person for this position. So absorb the hit without a bunch of "yeah, but..., excuses. Just fix the problems.
But it does give him a great opportunity to develop a plan to fix the deficiencies and look like a superstar later. So if your position was responsible for poor audit results, own it. Don't make excuses, just come up with a great plan to fix things. Keep your discussions focused not on what went wrong, but rather how they will get better. And if that plan needs to include additional training for you, put that in the plan. But don't stress the point that you weren't properly trained for your position. Because that could come across as why did we hire an unqualified person for this position. So absorb the hit without a bunch of "yeah, but..., excuses. Just fix the problems.
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Sgt William Biggs
That was awesome. Thank you. I'm just angry because I felt under trained and have such a deep respect for the officer corps.
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LTC (Join to see)
Sgt William Biggs - I can assure you that the marine colonel has experienced the same thing in his career. That's the reality of the phrase "a commander is responsible for everything his unit does and fails to do". A large portion of that "everything" is stuff you just can't personally control. You can do nothing to change the results of the last audit. But you can do plenty to ensure the next audit is great. So don't waste any mental effort worrying about the past audit. Your job is the next one. Focus all your energy on that one. And believe me, when you smoke that one, if anyone remembers the old bad one at all, it will be in terms as a baseline that highlights all the improvements you have made.
Good luck.
Good luck.
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so - you got audited and failed the audit after one week on the job, stuff happens, take a copy of the audit report, go to your 1st line leader, not with complaints, but with solutions - do a little research into what the standard is to pass the audit, research what training is required, and ask when the next available training will be available - and remember - you are not in the military anymore, rank is irrelevant, you will have to be more proactive in meeting the requirements of the position you hold, your supervisers are not going to hold your hand and realize that if someone can pass responsibility off to you when something is wrong, they absolutely will. Civilian employment is not like the military, most of your co workers are in it for themselves and in this day and age of its never my fault, always someone elses,fault - you need to protect yourself - document any and all meetings.
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Sgt William Biggs
In it for themselves. I noticed that quick. It's disgusting to me. I plan to document everything now
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LTC (Join to see)
Sgt William Biggs - You were actually presented with a great opportunity. Take it as a Division Level Inspection that you failed. Now, in front of you is a plan of action. Now you know what right looks like. Develop a 30/60/90 action plan and then ask your supervisor for another audit. As you go through this COA you will develop SOPs to ensure the system and processes are correct. Never expect, always inspect. I'd look at this as a gift in my first week. Good luck.
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SSG Robert Perrotto
Sgt William Biggs - I agree - it is absolutely disgusting - but - it is the way the world works now, people will take credit for work you do when it goes right, and blame you specifically when it goes wrong - responsibility and accountability are NOT values they will adhere to. Especially the younger generation.
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Take it up the chain that you were thrown under the bus and audited in a department without the proper training required. You're out, the Colonel is out. Start making a stink about it and throw other people under the bus.
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Sgt William Biggs
I really like this company. I finally have a foot in. I don't want to be that guy that complains in one week. It's just a difficult, moral type situation
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I would do the same thing I would do if my auditor wasn't former military. First of all, when going into a new job it's important to meet with your manager and get clear expectations and what is considered "successful performance" by him/her. Often we don't think to do this (I haven't always). If you didn't, I would go to my manager for a meeting, lay out exactly what I had done since arriving at my new job, and tell him/her what your expectations were based on his/her guidance with no training. Then I would ask my manager: "I want to learn from this, so please tell me what I should have done differently, so this won't happen again with an auditor." Then just listen, without being defensive. The manager may acknowledge their part in the mess, promise to get you training, and not hold it against you. Or your manager could decide to keep the blame on you. In that last instance, you have gotten a clear message: This manager is not someone you want to work for (it will happen over and over), and you can start looking for another job.
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So many great reaponses.
I agree:
- own the audit result and be grateful for it this early in your tenure
- recognize that "teamwork" is different in many company cultures than in the military
- your richer understanding of real teamwork is a benefit to the team
- consider how you can build with your peers a truer sense of teamwork
- this is an opportunity fir you to lead, equip, and transform the culture of what sounds to be a dysfunctional team environment
So cool of you to reach out to the RP community.
I agree:
- own the audit result and be grateful for it this early in your tenure
- recognize that "teamwork" is different in many company cultures than in the military
- your richer understanding of real teamwork is a benefit to the team
- consider how you can build with your peers a truer sense of teamwork
- this is an opportunity fir you to lead, equip, and transform the culture of what sounds to be a dysfunctional team environment
So cool of you to reach out to the RP community.
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His retired rank means nothing, but his current job does. If he is in a position to oversee your function, so be it. When I took over a job as P&L manager of a small business unit, the first thing I did was request an audit. I wanted the decks cleared before I accepted responsibility for my predecessor's incompetent actions. Best thing to do is accept the criticism, and tell your immediate senior, (hate the word superior in these instances) where you stand and have a plan on how to remedy any issues. You will always lose if you buck "city hall".
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Sgt William Biggs
He did nothing wrong. He really helped me. I'm angry that I was set up to fail. It makes it worse that it was someone I'd follow into hell with
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To preface this, the Colonel said I was fine. No big issues to fix. The staff were more than ready to say I f'd up. I was literally appalled by my "co-workers"
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SSgt Ryan Sylvester
Of course they were. You were the new guy, so they could shift blame to you easily. Nothing would happen to you... and if it did, oh well, they'll just have a different new guy to get to know. You weren't around that long anyway, and it doesn't really affect their lives either way. That's the one hard truth about civilian life, especially with the civilian job market and when you can get let go for no reason whatsoever... everyone is trying to keep their ass in their chair and getting their paycheck until something better comes along. And if they see a bulls-eye on your back, they are gonna take shots at you.
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Sgt William Biggs
SSgt Ryan Sylvester - you're right. I felt the target on my back and it got hit. I was amazed because I'm still a "one team, one fight" kind of guy
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SSgt Ryan Sylvester
Sgt William Biggs - I know. Same thing here. So used to having each others' backs through anything. They like to pretend out here, though. You hear corporate mottos and lingo that sound reminiscent of the same types of things we heard in the military, right down to term "Mission Statement". It's almost like they want to pretend they're a military organization. But there's no loyalty to be found anywhere. If you don't watch your own six, you'll find a knife there soon enough. And if you're trusting someone else to watch it, they're likely the one that put it there.
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Sgt William Biggs My Father was a Marine Sgt and a Contract Bank Auditor for Car Lots, You Will Do What I Expect, Pick Yourself Up, Dust Yourself Off and Go "Next". I served with Marines, Onry Bastards from the Younger Lads that I Put thru the Ringers in Riot Control Training, To My ADP Chief in Adak (A Marine) to My Basic Typing Instructor (Mean Obnoxious Marine Gunny). I Know You are Full of Spit and Meanness and are Pissed Off Right Now but You Will Overcome!
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