Has the VA deliberately lied about what you have done? How did you deal with it?

[2016-02-01 Update] This afternoon I contacted QTC which coordinates VBA evaluations in my area. I learned that it seems they initially reported me as a no show for the 11/5/2015 evaluation I went through. Then they received the doctor's notes and uploaded them on 11/10/2015 and forwarded the packet to VBA on 12/18/2015. Since VBA mailed me the denial on 1/21/2016 i expect the bureaucracy did not have sufficient time to review.
Then I left a voicemail message for the Patient advocate at Martinsburg, WV VAMC keeping him up-to-date.
I hope this situation will be resolved soon and that VBA will do what they are chartered to do without me having to request congressional action.
FYI COL David Turk SPC Rhonda Gulifield Sgt Jay Jones MAJ Carl Ballinger Sgt Aaron Kennedy, MS SPC Margaret Higgins SSgt Jim Gilmore 2LT Tom Waters, JD Sgt David G Duchesneau COL Mikel J. BurroughsbLTC Stephen C. CPT L S SGM David W. Carr LOM, DMSM MP SGT SFC Joe S. Davis Jr., MSM, DSL SSG James J. Palmer IV aka "JP4" SGT (Join to see) SGT Forrest Stewart

[2015-01-30 Update] I found the business card for the VA patient advocate (PA) who helped me on October 20, 2015 and plan on preparing an email with attachments for him this afternoon and calling VBA on Monday.
1. The VBA claims they never recieved my previous employer information yet the PA submitted it on the appropriate form and the VBA confirmed receipt on October 20.
2. The VBA claims I failed to go to my scheduled appointment and failed to offer justification for missing it. I have a packet prepared with dates and details of my communication with VBA through their contractor QTC including QTC cancelling one appointment which was too close to the other. I have a copy of the EKG done at my appointment on November 5.
I hope to be able to resolve this situation without going through congress. I want resolution of the issue and a written apology from as high up in the VBA as necessary. That happened 6 years ago in similar circumstances where VBA was not doing what they were chartered to do for no good reason.
Thank you for offering good counsel COL David Turk SPC Rhonda Gulifield Sgt Jay Jones MAJ Carl Ballinger Sgt Aaron Kennedy, MS SPC Margaret Higgins SSgt Jim Gilmore 2LT Tom Waters, JD Sgt David G Duchesneau
FYI I wanted to let you know COL Mikel J. Burroughs LTC Stephen C. CPT L S SGM David W. Carr LOM, DMSM MP SGT SFC Joe S. Davis Jr., MSM, DSL SSG James J. Palmer IV aka "JP4" SGT (Join to see) SGT Forrest Stewart

Have you tried contacting the local DAV chapter for assistance. They have been known to perform near miracles in dealing with the VA. If you are rated VA disabled, you should consider joining that organization. I am not a recruiter for them, nor do I make anything off this. I do know they are very dedicated in helping disabled vets.

At our Houston VA, I have been going 16 years. In that time period, I have seen our VA go from very bad, to excellent. After Dr. Michael DeBakey took it over, he fired all of the medical staff and we have medical students from Baylor College of Medicine, and UT Texas Medical School. They have an excellent Cardio department, an excellent Mental Health department, and an excellent
Dental/ Surgical Department. I have always been treated great by all of them since DeBakey took over. I read what SPC Rhonda Gulifield, wrote and she is correct. I've seen vets come in with no DD-214, and no records of any kind. They get all bent out of shape because nobody can help them. I have tried to help some of them, but they seem not interested in anyone helping them. I've seen vets come in 1-3 hours late for an appointment, and get all bent out of shape because they have to be rescheduled. I've run late a few times but I called and let them know the circumstances, and got in with no problems. The VA is there to help vets, but the vets need to help themselves with the required information and don't need to act rude and entitled, I've seen them get so irate, they are escorted away by the VA police. They forget the VA is a Federal institution, and they will be locked up, and turned over to the Harris County Sheriffs Department if it's really bad. I have been to an appointment, and when I get a print out, it shows me as a no show. I've asked about it, and they gave me some reason, I don't remember and didn't make sense. Maybe SPC Rhonda Gulifield can elaborate on that. The worst thing about my VA is the parking and the Pharmacy, and it sucks big time. There are never places to park unless you drive around until you see someone leaving, and the wait time in the pharmacy is anywhere from 30 minutes to 3-4 hours. I was there today and saw vets getting upset. If you don't want to get upset, you better realize it's going to take a while and don't get in a hurry. It will save you from having a stroke.

It surprises us that the VA is Incompetent and Untrustworthy?

They do what ever they please. I had a hearing examination scheduled showed up the tests were conducted. I wait... Get a letter a month later saying I was a no show for the appointment. It this very thing that makes Veterans kill themselves. I know that because I was so frustrated I almost did. 10 years is a long time to spend playing their games. I have always said if you don't have some type of psychological issue, that you will after dealing with the VA for any length of time. And then we have to deal with SHIT care.

Seeing all the negative comments about VA incompetence is disheartening. I work for the VA and I can tell you that we do our best and I so not find that incompetence is the issue. So often people blame the VA but it is a two way street. If you are scheduled for an exam it is your responsibility to show up for the exam. Currently it is not set up that if u contact the hospital the regional office is informed. Give is at the regional office a break. Have compassion. A lot of us that work for the VA are Vets and we do our best to provide favorable outcomes!!!

What a bunch of bullshit! The VA does any damn thing they want and it seems that they just don't care at all. Bastards!

I'm still fighting with them about the date of the Award. Hell, I had documentation, dates and time of two injuries, one for my arm and one for my left leg, two separate incidences in Nam, one in May and one in June of 69, I even have photographs and they still said that both injuries occurred at the same time. Then I got operated on in a Field Hospital in Quang Tri and again, I have photographs but they have no record in my file of the operation. Hell, I showed them a copy of our Companies Daily Reports which shows that I was not in the bush and that I got medivacked out but they still insist that both injuries occurred at the same time. Hell, how much proof can you show them? And when I asked them why there is no record of the operation in my Medical File, , they just looked at me with that "deer in the headlight" look. It sucks, it really does. But I'm still fitting!

They did this time and again to my grandfather. The best you can do is keep extra copies of EVERYTHING, including phone calls made, (you have the right to tell them "this phone call will be recorded for evidence of our conversation" and record it just make sure you say it each time) and all papers should be copied and placed with a friend or in a safe place as back up in case you or a representative need them. In the end you will have the proof and you can bug the heck out of them with it. They hate it when people have proof and are well organized.